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Store Policies


SHIPPING and HANDLING

Our items reflect the total price of the item, and includes shipping and handling by USPS Priority Mail. Shipments to Virginia addresses will have 5% sales tax added. Orders for rush service via Next-Day or Second-Day Air FedEx, USPS or UPS must be handled through our call center at (888) 691-0203 ext. 1. Additional Shipping and Handling will apply.  Please call us at (888) 691-0203 ext. 1 or email us at CustomerService@MilitaryLiving.com if you have any specific questions.


RETURN POLICY

We accept returns only on items purchased from us directly accompanied by original invoice or receipt. Customer will pay the return shipping cost. Military Living will pay the return shipping only if the return is a result of our error. All items must be returned within 30 days of invoice or receipt date and in original condition. Once we receive your item, we will refund your order amount less handling fees and the original shipping charges. Refunds will be issued to your Credit Card or by our check depending on your original payment method. If your product was damaged in shipment, please let us know. Contact customer service at (888) 691-0203 ext. 1 between 10 a.m.- 6 p.m. (EST) Monday-Friday for more information on returning an item. You may also contact us at customerservice@MilitaryLiving.com

DIGITAL POLICY

Our digital guarantee: When you order an R&R Travel News® ONLINE subscription, we will email your password and access information to you within 2-3 business days.  We will refund the remainder of your online subscription if you are unhappy with our service at anytime. When you purchase a copy of R&R TO GO™, we will email you a download link which will be valid for 48 hours. If you lose the PDF, we will replace it within 3 years of your order at no charge.